Frequently Asked
Questions

Create a free RepairKL account, browse our services, select the service you need, choose a package, pick your preferred date and time, confirm your address and payment method — done! The whole process takes under 2 minutes.

You can book same-day services up to 1 hour in advance for many service types. For house shifting and large jobs, we recommend booking at least 24–48 hours ahead to ensure worker availability.

Yes! For cleaning and maintenance services, you can set up weekly, bi-weekly or monthly recurring bookings at a discounted rate from the RepairKL app.

There is no minimum booking value. Some promotions may have a minimum order requirement, which is shown clearly before applying.

All prices are shown upfront before you confirm. You'll see the package price, any applicable taxes, and your final total. There are never hidden charges.

We accept Touch 'n Go, GrabPay, Boost, debit and credit cards (Visa/Mastercard), and cash on delivery. Payment is processed after the service is completed to your satisfaction.

Yes! Enter your promo code at checkout. First-time customers get 40% off (code: FIRST40). You can also subscribe to our newsletter for exclusive codes.

Payment is processed after the service is successfully completed. If you pay cash, you pay the worker directly at the end of the job.

Every worker goes through a multi-step verification: National ID check, background screening, skills assessment, in-person interview, and a trial period. Only the top 30% of applicants are approved.

Yes. Every RepairKL worker carries comprehensive liability insurance. If any accidental damage occurs during a service, you are fully covered. Simply report it within 24 hours via the app.

We offer a satisfaction guarantee. If you're not completely happy, contact us within 24 hours and we'll either re-do the service at no cost or give you a full refund.

Yes! If you leave a positive review for a worker, you can mark them as a favourite and request them for future bookings when they are available.

You can cancel for free up to 24 hours before your scheduled service. Cancellations within 24 hours may incur a small cancellation fee. Cancellations can be made directly in the app.

Yes, free rescheduling is available up to 4 hours before the service. Late rescheduling is subject to worker availability.

If a worker cancels, we'll immediately assign a replacement and notify you. If no replacement is available, you'll receive a full refund.

We currently operate in Kuala Lumpur, Penang, and Johor Bahru. We're expanding to Rajshahi and Khulna in 2025.

We cover all major areas of Kuala Lumpur including Gulshan, Banani, Dhanmondi, Uttara, Mirpur, Mohammadpur, Wari, Rampura and surrounding areas. Enter your address at checkout to confirm availability.

Most services are available on public holidays, though availability may be limited. You can check availability for a specific date by selecting it at checkout.